Skip to content Skip to navigation menu

TERMS AND CONDITIONS

General

Welcome to heritageparts.ca. Please review the following Terms and Conditions that govern your use and purchase of products (collectively, 'Use') of our Site. Your Use of our Site constitutes your acceptance of, and agreement to follow and be bound by, such policies and by the Terms of Use. Heritage Parts Canada reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.

If you have any questions or comments with respects to these Terms and Conditions, Use of the Site, and Purchase of Items, please direct questions or comments to: Customer.Support@heritageparts.ca

Toll Free:

800-239-5152

Address:

Heritage Parts Canada
100 Thorncliffe Park Drive.
Toronto, ON, M4H1L9

Item Availability

Heritage Parts Canada strives to maintain real time inventory on our Site. Item availability on our Site is not guaranteed, as it may be low in stock. If the Item is not available by the time your order processes, we will notify you of this via e-mail. You will receive confirmation once your item(s) has shipped.

Pricing

Prices are based on manufacturers' published list price. 'Your Price' indicates your discounted list price. Prices do not include freight, handling fees, taxes, or duties, and are subject to correction or change without notice.

Sales Tax

Customers are responsible for all applicable taxes or for providing valid sales tax exemption certificates.

Payment Terms

Heritage Parts accepts Visa and MasterCard.

Shipping and Handling Charges

Shipping and Handling Charges are calculated and billed at time of transaction. COD shipments are not permitted via web orders.

Other terms and conditions may apply to special orders including freight collect, export orders, hazardous materials, special handling or shipments outside the contiguous United States. Any extra charges incurred for additional services such as customer's carrier or special handling by the carrier, must be paid by the customer. If customer uses a personal carrier account and product is damaged in transit, customer must file claim with the carrier.

Force Majeure

Heritage Parts Canada shall not be liable for any delay in or impairment of performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, shortages, inability to procure product, supplies of raw materials, severe weather conditions, or any other circumstances or cause beyond the control of Heritage Parts Canada in the conduct of its businesses.

Product Substitution

Products may be substituted by the manufacturer and may not always exactly match descriptions and/or images.

Returns Policy

Heritage Parts Canada is committed to providing the Food Service industry the highest quality of service for the supply and distribution of Repair Parts for Commercial Kitchen Equipment At times, there will be a need to return an item purchased from Heritage based on various factors. The Returns Policy outlined below offers a reference guide to assist you with understanding our position, as well as the actions required to facilitate the process. Our program outlined below will commence with Sales Orders submitted starting 1/2/2013

General Guidelines

  • Call Heritage Customer Service to facilitate a Return
  • Preauthorization from Heritage Customer Service is required to process a return
  • Heritage will not accept a Return without customer receiving prior approval or consent
  • Custom or Special Order Items may not be returned or cancelled
  • Items returned are required to be unused and in selling condition
  • Returns Date Range begins with the Date of Delivery as the starting point
  • Heritage retains final managerial discretion as to the qualification for the return of an item

Returns Classifications

1. Heritage Error or Cancel / Manufacturer-Vendor Error or Cancel
  • Heritage retains accountability for providing the customer credit for the item
  • No Restock Fee
  • Heritage retain final discretion if we choose to have the item returned
  • We will issue full credit including shipping charges
2A. Customer Error or Cancel for: Stock Items (See Guidelines below)
We will accept any stock item within 90 days; it must meet the “General” Guidelines above
After 90 days we will at our discretion accept a stock item and it may be subject to a Restock Fee
2B. Customer Error or Cancel for: Non Stock Items (See Guidelines Below)
Return Date Range Restock Fee Rate
0-90 Days 25%
Greater 90 Days Not Returnable
  • Pre-Authorization from Heritage Customer Service is required to return an item
  • Customer is responsible for the payment of fright for the return of the item
  • Heritage is not responsible for returned items damaged in transit. The customer is required to file a claim with the carrier
  • Returns Date Range begins with the date of delivery as the starting point
  • Custom or special order Item may not be returned or cancelled
  • Shipping charges are not refundable
  • Heritage retains final managerial discretion as to the qualification for the return of an item
3.Warranty Returns: Subject to Manufacturers’ respective Policy. See Customer Service Contact for Details


Need to find a part? Call 1-800-239-5152
MON - FRI: 7:30AM - 8:00PM ET